Refund policy

Return & Exchange Policy

At Blessed Beauty Hair, we take pride in our herbal hair care products and specially handcrafted wig units, designed to provide elegance, ease, and comfort for our valued customers.

We gladly accept returns or exchanges within 14 days from the date of delivery.
To qualify for a return or exchange:

  • The product must be unused, unworn, and in its original packaging.

  • A 5% restocking fee will apply to all approved returns.

  • Customers are responsible for the flat-rate return shipping cost.

We strongly encourage customers to read product descriptions carefully before placing an order to ensure that the selected unit meets their needs and expectations.

Non-Returnable Items

To maintain our high standards of quality and hygiene, we cannot accept returns or exchanges for wigs that have been:

  • Worn or used

  • Chemically dyed, bleached, or processed

  • Cut, plucked, or altered in any way

Defective or Damaged Products

We only accept returns or refunds for wig units that are:

  • Defective

  • Arrive damaged

  • Damaged due to an error on our part

Please inspect your wig upon delivery and contact us immediately if you notice any issues — before making any alterations.

Customer Support

Your satisfaction is important to us. If you have any questions or need assistance with a return or exchange:

  • Visit our Contact Us page to submit a help request, or

  • Call our customer service team at (703) 520-5750

    • Hours: Monday–Friday, 9:00 AM – 5:30 PM